This article includes answers to your questions about the cashback program. If you don't see a question/answer here that you're looking for, please reach out to us at the chatbot below or by emailing [email protected].

  1. How can I earn cashback rewards?

  2. Why didn't I earn cashback?

  3. What happens to my cashback if I close my Wethos Payments Account?

  4. Why isn’t my Wethos Debit Card eligible to redeem extra cashback?

  5. How and when will I receive my cashback payout on my Wethos Debit Card?

  6. Don’t see cashback in your account?


1. How can I earn cashback rewards?

Set up your Wethos Payments Account to earn cashback

Get your Wethos Payments Account up and running in a matter of minutes to start earning cashback rewards. Here’s how:

  1. After signing up or logging into your Wethos Virtual Studio, set up your Wethos Payments Account free of charge.

  2. Navigate to the “Settings” page and click on the “Linked Accounts” tab. Add your external bank account to your Wethos Payments Account.

  3. Check out our qualifying vendors and start earning cashback by making transactions to your Wethos Debit Card!

Cashback rewards will automatically deposit into your Wethos Debit Card, and you can view cashback balances in your monthly Wethos Payments Account statements.


2. Why Didn’t I Earn Cashback?

The Wethos Cashback Program only supports qualifying transactions made on Wethos Debit Cards

Participating Wethos Debit Cardholders can only earn cashback through qualifying transactions made on Wethos Debit Cards. Cashback rewards will not apply to any transactions made prior to May 27, 2021.

If a qualifying vendor delays processing your transaction, we may not be able to apply cashback until it’s displayed in your transaction statement, but you may see it applied in the following month’s payout.

If we notice anything fishy happening on your Wethos Payments Account, we may put cashback payouts on hold until the issue is resolved. We’ll be sure to reach out if that’s the case so we can get you the rewards you’ve earned.


3. What happens to my cashback if I close my Wethos Payments Account?

Since your cashback rewards are linked to your Wethos Debit Card, it’s not possible to transfer those earnings to a new Wethos Payments Account. If your account needs to be closed for any reason, the cashback accrued will be lost.


4. Why isn’t my Wethos Debit Card eligible to redeem extra cashback?

There’s a $300 cashback limit per year, so all qualifying transactions made past that will not be eligible for additional rewards.

Qualifying transactions made through other payment methods (i.e. bank accounts not linked to Wethos Payments Accounts, vendor credits, gift cards, and/or electronic wallets) are also ineligible to receive cashback.


5. How and when will I receive my cashback payout on my Wethos Debit Card?

Earning cashback on your Wethos Debit Card is simple! In order to provide it, we use your transaction statements to tally up your earnings, which will come to you as an automatic payout on your Wethos Debit Card.

Payouts occur monthly, and will be applied to your Wethos Debit Card within 30 days after the last business day of each month. You can view cashback balances in your monthly Wethos Payments Account statements.


6. Don’t see cashback in your account?

No worries, let’s figure it out! Email [email protected] and provide a little information about the issue, and we’ll look to resolve it quickly.


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