**IMPORTANT NOTICE: On May 14th, 2024 all Wethos Payments Accounts will be closed as we are transitioning to a new form of payment acceptance for your invoices. Once closed features such as debit cards, account statements, account transfers, and account and routing numbers will no longer be available. On May 14th, the Payments Tab will also no longer be available. Please download your account statements or CSVs before this date and make any withdrawals of the funds in your account. If there are any funds left in the account, they will be mailed to you within 30-60 days of account closure. You can learn more about this in our featured Help Center article HERE. If you still need your account statements after the closure, you’ll need to reach out to Blue Ridge Bank directly.
The questions featured in this article:
1. Is my Wethos Payments Account FDIC-insured?
Your deposits are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 through Blue Ridge Bank N.A.; Member FDIC.
2. How do you protect my data?
Your data security and privacy are Wethos’ top priorities. Some things we do to ensure your account safety include:
Requiring HTTPS on all pages, and use HSTS to ensure browsers only ever connect to us over a secure connection.
Employing a third party to perform penetration testing each year to check for vulnerabilities.
Storing encrypted passwords. We never store or log your plaintext password.
Using Time-based One Time Passwords for two-factor authentication.
Encrypting our database and all uploaded images.
Never store sensitive financial information, such as your SSN or your debit card number.
3. How can I improve my account security?
We strive to keep your account secure and provide you with tools and services to help you manage your account safely. However, there are certain things you can do to improve your account security:
Notify Us If Your Information Changes
Please notify us if there are any changes to your account or business information so that we can continue to provide you with any important notices concerning your account. You are able to make changes directly in your account at teams.wethos.co to adjust your name on the account, telephone number, mailing address, email address, or any other information you have provided us on the platform. You can also check out our article on your Wethos Account settings.
Notify us of any unauthorized activity on your account
If you see any error or unauthorized activity in your Wethos Account, you must notify us at [email protected] promptly.
For any debit card-related errors or unauthorized activity, please freeze your card at teams.wethos.co and contact Unit directly at the following phone number, 1-833-333-0394.
Protect Your Account Information
It is very important that you protect your account information to prevent unauthorized activity. Keep your account number, debit card, and statements secure at all times, and be careful about who you share your information with. Make sure to also keep your computer or mobile device secure at all times and avoid accessing your Wethos banking features when others can see your screen.
If your debit card or ATM card is lost or stolen, immediately freeze your account within the Wethos platform at teams.wethos.co and notify us at [email protected] to take any further action.
You can find more information about account security in our Business Deposit Agreement.
Add a Second Level of Protection to Your Account
Keeping your login information secure is always important, but if you want to add another level of security to your account you can always enable two-factor authentication on your account. You can enable Two-factor authentication directly through your account settings. Check out our article to learn more about how to add this extra protection to your Account HERE.
Visa Secure Online Shopping
You can further protect your online Card purchases with Visa Secure (formerly Verified by Visa). This free, simple-to-use service provided by Visa validates your identity when you make an online purchase at participating merchants. Participating online merchants will automatically trigger the Visa Secure identity verification process when you check out. There is no need to download anything or install any software, and there is no service charge for this benefit. Your Card will continue to work as usual for online purchases at merchants not yet participating in Visa Secure. You can contact Visa at 1-866-673-6574 for assistance with any issues you have with Visa Secure purchases.
4. What do I do if my card is lost or stolen?
Freeze your card immediately in your Wethos Payments Account if you believe your card has been lost or stolen. Navigate to the Debit Cards tab and select to freeze or report your card stolen.
You can request a new card by reaching out to us at [email protected]. Please keep in mind that all Wethos Payments Accounts will be closed by May 14th, 2024, and features such as account and routing numbers, debit cards, and transactions will not be available anymore. You can still request a new debit card before this date if you need to, but your card will not work after May 14th, 2024.
Cards are shipped via USPS with expected delivery within 6 - 8 days after the card is ordered. You can expedite the shipment via FedEx for an additional fee with the options for Priority Overnight, Standard Overnight, and Two-day shipping.