Visit the Account Settings on your Wethos account to make any changes to your information. You can find detailed instructions bellow on how to process a password or email address update.
Change Password
Did you sign up for Wethos by selecting the “Continue with Google” option?, if so, you'll need to change your password on Gmail.
If you signed up for Wethos by entering your email and created a password, you can change your password in the Wethos platform.
In Account Settings, change your password by clicking the "change password" button at the bottom of the page.
You'll be prompted to enter your old password and a new password twice for verification.
*Ensure that your password meets the minimum character and symbol requirements before clicking the "Change Password" button to confirm the changes or exit out of the window without making any changes by clicking "Cancel."
If you can’t remember your password when logging in, you can select “Forgot password?” You’ll need to confirm your login email address to receive an email with instructions to reset your password.
Change Email Address
In Account Settings, you will be able to update the email address where you wish to receive Wethos notifications. This is the email address where you’ll get any information related to your account, transactions, and marketing notifications. This can be a different email address than the one you use to sign in with.
Every time you update your notification email, you’ll be prompted to verify the new email address. Please make sure you verify your new email address immediately otherwise your update will not be saved.
Keep in mind, your username (login email address) will not change when updating your notification email address.
You'll notice that you cannot make edits directly to your username (login email address). To make any changes to your login email address please reach out to [email protected] and include the email address you'd like to swap it with. Our team will confirm the change with you and your new email address will become the email you use to sign in.
If you signed up for an account using the “continue with Google” flow, you will not be able to change your login email address. You must continue to access your account using “continue with Google”. You also will not be able to update your password when using this signing method as it is directly connected to your Gmail login information.
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Still have questions? We're happy to help!
Contact us at [email protected].