**IMPORTANT NOTICE: On May 14th, 2024 all Wethos Payments Accounts will be closed as we are transitioning to a new form of payment acceptance for your invoices. Once closed features such as debit cards, account statements, account transfers, and account and routing numbers will no longer be available. On May 14th, the Payments Tab will also no longer be available. Please download your account statements or CSVs before this date and make any withdrawals of the funds in your account. If there are any funds left in the account, they will be mailed to you within 30-60 days of account closure. You can learn more about this in our featured Help Center article HERE.
This article includes the following sections:
Getting Started
1. Can I request both a virtual and physical card?
Of course! You can request both virtual and physical cards by going to Payments Account and clicking the Debit Cards tab. Hit “Request a debit card” and the next screen will give you the option to choose one or both card types. If you decide that you only need a physical card or a virtual card for now, you can always request the other card at any time.
You can use both cards to distinguish your payments in-store and online.
2. What's a virtual card?
Virtual cards are unique card numbers that allow you to transact on your main card account without use of your physical card. They are primarily used for online purchases and do not have to be activated for use. You can enjoy more flexibility and follow-up for your online recurring (or one-time) business purchases: business trips, subscriptions, office supplies, etc. They also have the same expiration date as physical cards, but are automatically renewed upon expiration.
You can request a virtual debit card by going to Payments Account >> Debit Cards >> click “request a debit card.” Choose “virtual card” on the next window to ensure you receive a virtual card on your account.
3. When will I receive my Wethos card?
Cards are shipped via USPS with an expected delivery within 6 - 8 days after the card is ordered. You can expedite the shipment via Fedex for an additional fee with the options for Priority Overnight, Standard Overnight, and Two-day shipping. This timing also applies to a replacement card that you may order.
If you want to start using your card ASAP, you can use your virtual card.
4. How can I activate my Wethos card?
You will only have to activate your physical debit card. Your Virtual debit card is automatically activated upon request..
To activate your physical Wethos debit card, you can visit the Payments Account and the Debit Cards tab and select activate on your physical debit card.
You'll then be sent a verification code via text to the val number registered under your Wethos Account. Enter the code and then click submit.
After you have submitted the verification code you will be prompted to activate your card by entering the card's CVV2 and expiration date. You will also need to create a 4-6 digit personal identification number (PIN) and then click activate.
You can also call the following toll-free number (1-833-333-0394). You will be required to select a 4-digit personal identification number (PIN) for security purposes prior to using the card for the first time.
Your activation and use of the Card means that you agree to the terms and conditions described in this agreement.
5. Where can I find my card details and activity?
Navigate to Payments Account and the Debit Cards tab to view your physical and virtual card details, if applicable.
Navigate to Payments Account and the Transactions tab to view all of your account and card activities. You can filter the view by transaction type (inbound vs. outbound) and by date range.
6. Where can I use my Wethos cards?
You can use both your physical and virtual card for any purchase that you need to make. You can also use your physical card at any ATM and outside of the US where Visa is accepted! Wethos doesn’t charge a fee for any ATM transactions, however you may be charged a fee by the ATM operator for ATMs that are out of network.
Allpoint ATMs are surcharge-free and considered In-Network.
Non-Allpoint ATMs will charge fees at the terminal (fees vary depending on the terminal operator).
7. How do I set up my card with my digital wallet?
Your Wethos debit card can be used with either Apple Pay or Google Pay. Open your digital wallet and enter in your card information (either physical or virtual), you will then be prompted to verify the digital wallet with our banking partner by calling the number that is provided for you. After confirming you'd like to add your card to your digital wallet, you should receive a confirmation on your device that your card is ready to use.
8. How to request a new debit card:
Whether your card is lost, stolen, or damaged, you can request a new card by reaching out to us at [email protected].
If your card was lost or stolen be sure to report this immediately either by selecting the option under your debit cards on the platform or by calling the following toll-free number, 1-833-333-0394, for direct, 24/7 assistance through Visa.
Cards are shipped via USPS with expected delivery within 6 - 8 days after the card is ordered. You can expedite the shipment via Fedex for an additional fee with the options for Priority Overnight, Standard Overnight, and Two-day shipping.
9. How can I close my debit card?
You always have the option to close one or both of your debit cards. If you are looking to close your debit card rather than request a new one, please contact [email protected].