**IMPORTANT NOTICE: On May 14th, 2024 all Wethos Payments Accounts will be closed as we are transitioning to a new form of payment acceptance for your invoices. Once closed features such as debit cards, account statements, account transfers, and account and routing numbers will no longer be available. On May 14th, the Payments Tab will also no longer be available. Please download your account statements or CSVs before this date and make any withdrawals of the funds in your account. If there are any funds left in the account, they will be mailed to you within 30-60 days of account closure. You can learn more about this in our featured Help Center article HERE.
Learn about the different ways you can keep your debit card, both physical and virtual, secure and what to do in the event that your car was lost or stolen.
1. What do I do if my card is lost or stolen?
Freeze your card immediately in your Wethos Payments Account if you believe your card has been lost or stolen. Navigate to the Debit Cards tab and select to freeze.
You can request a new card by reaching out to us at [email protected]. Cards are shipped via USPS with expected delivery within 6 - 8 days after the card is ordered. You can expedite the shipment via FedEx for an additional fee with the options for Priority Overnight, Standard Overnight, and Two-day shipping.
2. How do I freeze or unfreeze my card?
Steps to freeze or unfreeze your card:
Click the 3 dots on your card and choose “Freeze.” We also recommend choosing “Report Lost” or “Report Stolen” depending on your situation.
Reach out to us at [email protected] for any additional help.
3. How do I change my card PIN?
Call the following toll-free number, 1-833-333-0394, to contact VISA and change your PIN number.
4. My card was declined. What should I do?
First, don’t panic. Second, check your available balance in your account on the Payments Account Transactions tab. If you notice anything fishy, call the following toll-free number, 1-833-333-0394, to troubleshoot any issues with Visa.
5. How do I cancel my card?
If you would like to cancel your Card, you may do so at any time by terminating your card on the Debit Cards tab, or contacting us at [email protected].
6. I have a card-related issue that needs immediate attention.
For any issues related to your card, including
My card is lost or stolen
My transaction didn’t go through
I want to dispute a transaction
Please call the following toll-free number, 1-833-333-0394, for direct, 24/7 assistance through Visa.