**IMPORTANT NOTICE: On May 14th, 2024 all Wethos Payments Accounts will be closed as we are transitioning to a new form of payment acceptance for your invoices. Once closed features such as debit cards, account statements, account transfers, and account and routing numbers will no longer be available. On May 14th, the Payments Tab will also no longer be available. Please download your account statements or CSVs before this date and make any withdrawals of the funds in your account. If there are any funds left in the account, they will be mailed to you within 30-60 days of account closure. You can learn more about this in our featured Help Center article HERE.
Below is the timeframe in which you should expect to see your payments in your Wethos Payments Account and a description of each status you’ll see in your account.
Whether your client has paid you via an ACH payment or via a card payment, funds can take anywhere from 3-5 business days to process and land in your account. Once you have processed your first ACH payment, you can reach out to [email protected] to have your account reviewed for a complimentary upgrade to 1-day ACH processing.
What does this mean for you?
When your client pays you via an ACH payment, you would not have to wait 3-5 business days for that payment to process. Instead, your payment will only take up to 1 business day to process and land in your account. There is currently no way to speed up the time frame it takes for card payments to be processed.
Let's break down what each status means on your Payments & Invoice page.
Payment processing | Your client has submitted payment, and the funds are in the process of clearing. |
Payment cleared | The funds from your invoice payment are now available, or you've manually marked an invoice as paid. |
Payment unsuccessful | Client payment for this invoice was unsuccessful. This invoice has reverted back to a payable state so clients can attempt to submit payment again. |
Your invoice status will also update when a payment has been made by your client. Below is a description of all statuses your invoice can have.
Invoice draft | Your invoice has been created. |
Invoice scheduled | Your invoice has been scheduled and will be sent on the set date to your client . |
Invoice sent | Your invoice has been sent to your client. |
Payment processing | Your client has submitted payment, and the funds are in the process of clearing. |
Payment cleared | The funds from your invoice payment are now available, or you've manually marked an invoice as paid. |
Payment overdue | You've not yet received payment, and the invoice date has passed. |
Payment unsuccessful | Client payment for this invoice was unsuccessful. This invoice has reverted back to a payable state so clients can attempt to submit payment again. |
Still have questions? We're happy to help!
Contact us at [email protected].