IMPORTANT NOTICE: On May 14th, 2024 all Wethos Payments Accounts will be closed as we are transitioning to a new form of payment acceptance for your invoices. Once closed features such as debit cards, account statements, account transfers, and account and routing numbers will no longer be available. After May 14th, the Payments Tab will also no longer be available. Please download your account statements or CSVs before this date and make any withdrawals of the funds in your account. If there are any funds left in the account will be mailed to you within 30-60 days of account closure. You can learn more about this in our featured Help Center article HERE.

Navigate to your Payments Account on the navigation menu on the left side of your screen.

You will have the option to toggle between the different pages and information of your Payments Account, payments, transactions, and debit cards. This article will focus on the payments tab of the Payments Page.

Payments

Types of Payments
Understanding the status of a payment

Payments Tab

The Payments tab is where you are able to track and keep tabs on all of your invoice payments and their status.

At the top of the page, you'll be able to see what types of payment methods you have enabled. Your clients can choose from one of these methods to pay invoices directly into your Wethos Payments Account.

At Wethos, we prioritize the security of your information and your account. In the event of any reported or detected unusual activity on your Wethos Payments Account, we may freeze your account temporarily. This measure is taken to safeguard your data and maintain a secure platform environment. If you find that your Payments Account is frozen, simply reach out to our support team at [email protected], and we'll be more than happy to help resolve the issue

Below the Payment Methods, you'll see a table of all of the Payments you've received from clients and their status.

Types of Payments include:

Card: Payments made via debit/credit card.
Bank transfer: Payments made via ACH or wire transfer.
External: Payments made off-platform. These will populate after manually marking an invoice as paid.

Understanding the status of a payment:

Payment processing	Your client has submitted payment, and the funds are in the process of clearing. Clearing can take 3-5 business days to clear
Payment cleared	The funds from your invoice payment are now available, or you've manually marked an invoice as paid.
Payment unsuccessful	Client payment for this invoice was unsuccessful. This invoice has reverted back to a payable state, and you'll need to follow up with your client to have them re-submit payment.

Initiated & Cleared Date

Initiated date: The date your client submitted the invoice payment
Cleared date: The date the funds finished processing and became available to you. If you manually marked an invoice as paid, the date you selected as the Invoice Paid Date will populate here

Project

This is where you can see the project your payment is associated with. By clicking on the project from the payments table, you will be directed to the corresponding project page within the Projects tab

Invoice

The invoice column displays the associated invoice for each payment. Clicking on the invoice number opens the invoice in a side panel, providing you with all of the details about the invoice

Amount, Fees, & Total

The Total column represents the final amount after subtracting the Fees column from the Amount value, which represents the amount displayed on the invoice. All credit/debit card invoice payments have a 2.9% + $0.30 processing fee and invoices paid via bank transfer will have a 1% fee for Wethos Pro users and a 1.5% fee for Wethos Starter users