**IMPORTANT NOTICE: On May 14th, 2024 all Wethos Payments Accounts will be closed as we are transitioning to a new form of payment acceptance for your invoices. Once closed features such as debit cards, account statements, account transfers, and account and routing numbers will no longer be available. On May 14th, the Payments Tab will also no longer be available. Please download your account statements or CSVs before this date and make any withdrawals of the funds in your account. If there are any funds left in the account, they will be mailed to you within 30-60 days of account closure. You can learn more about this in our featured Help Center article HERE.

At Wethos we want to assure you that the safety of your funds and personal information is our top priority. Security and privacy is very important to us and we want to provide you with all the information necessary to keep your account secure.

In the event that you notice any unusual activities or unrecognized transactions, you’ll need to take some actions to protect your account and your funds.

1. Freeze your card immediately in your Wethos Payments Account if you believe your card has been lost or stolen. Navigate to the Debit Cards tab and select to freeze or report your card stolen.

You can request a new card by reaching out to us at [email protected]. Cards are shipped via USPS with expected delivery within 6 - 8 days after the card is ordered. You can expedite the shipment via FedEx for an additional fee with the options for Priority Overnight, Standard Overnight, and Two-day shipping.

Please call the following toll-free number, 1-833-333-0394, for direct, 24/7 assistance through Visa.

2. Go to your account settings and change the password for your Wethos Account to prevent any more potential unauthorized activity. You can check out our Help Center article for a step-by-step guide on how to change your password HERE.

If you signed up for a Wethos Account using the “Continue with Google” option, you’ll need to update your password to your Gmail account.

We also recommend that you enable Two-Factor Authentication as an added security measure. You can go to your account settings and find the option by scrolling down to the bottom of the page.

3. Contact us at [email protected] and provide us with any additional information on what unusual activity you are seeing in your account. If any fraudulent transaction was made we’ll report it to our banking partner to begin an investigation.

We strive to keep your account secure and provide you with tools and services to help you manage your account safely. However, there are certain things you can do to improve your account security:

You must notify us immediately if there is a change to your business or trade name, SIN/EIN, or beneficial owners so that we can continue to provide you with statements and important notices concerning your account. You are able to make changes directly in your account at teams.wethos.co to adjust your name on the account, telephone number, mailing address, email address, or any other information you have provided us on the platform.

It is very important that you keep track of your transactions and the funds in your account that are available for you to use, aka your “available balance,” by reviewing your transaction history. It is also important to understand that your available balance may not reflect transactions you have authorized that have not yet been presented to us for payment.

You are also responsible for reviewing your account statements as they are made available to you for errors or unauthorized activity. If you identify an error or unauthorized activity in your Wethos Payments Account, you must notify us at [email protected] promptly to avoid any losses. For any debit card-related errors or unauthorized activity, please freeze your card at teams.wethos.co and contact Visa directly at the following phone number, 1-833-333-0394.

It is very important that you protect your account information to prevent unauthorized transactions and fraud. Keep your account number, debit card, and statements secure at all times, and be careful about who you share this information with. Make sure to also keep your computer or mobile device secure at all times and avoid accessing your Wethos banking features when others can see your screen.

If your account number, debit card, ATM card, mobile device, or Wethos login credentials are lost or stolen, notify us immediately at [email protected]. If your debit card or ATM card is lost or stolen, immediately freeze your account within the Wethos platform at teams.wethos.co and notify us at [email protected] to take any further action.

You can find more information about account security in our Business Deposit Agreement.

You can further protect your online Card purchases with Visa Secure (formerly Verified by Visa). This free, simple-to-use service provided by Visa validates your identity when you make an online purchase at participating merchants. Participating online merchants will automatically trigger the Visa Secure identity verification process when you check out. There is no need to download anything or install any software, and there is no service charge for this benefit. Your Card will continue to work as usual for online purchases at merchants not yet participating in Visa Secure. You can contact Visa at 1-866-673-6574 for assistance with any issues you have with Visa Secure purchases.